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Privacy policy

INTERNAL POLICIES, RIGHTS AND OBLIGATIONS

Real estate agency takes a responsible approach to the protection of personal data, in particular respects the principles laid down in the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL no. 2016/679 and in Act 18/2018 on the protection of natural persons regarding the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). We follow the internal directive, which was approved and is effective from 25/05/2018. The basic principles, rights and obligations are:

  1. We respect the constitutionally guaranteed right to privacy of our clients, and therefore we do not publish their personal data (hereinafter referred to as "PD") without their express and voluntary consent. We do not provide the personal data of our clients to any other person of whom they do not have knowledge, or in the case of the fulfillment of our legal obligations towards the state authorized persons (e.g. tax office, trade inspection, etc.) The data provided in this way are to the extent necessary to achieve the purpose for which they were provided to this person.
  2. We collect only those data which, regarding the stage of the business, are necessary for the purpose of concluding individual contractual documents.
  3. We respect the right to correctness of the personal data collected by us; therefore, clients can inform us at any time about a change or the need to correct erroneous data. We try to implement the mentioned steps in our systems without delay after the proper delivery of the request for correction/change of personal data in our systems (the address for delivery of the request for correction/change of personal data is info@desire.sk, or in writing to the Head office address.
  4. We approach the disposal of processed personal data equally responsibly. If the contractual or legal reason for their processing and storage, the personal data of our clients are liquidated. The period in which the data is liquidated is indicated for the individual purposes of their collection and processing, i.e. in particular in the individual documents that are concluded by our clients. In the case of concluding a specific contract, the subject of which is the purchase of real estate or the rental of real estate, we are obliged by the Law on Protection against Legalization of Income from Criminal Activities to keep contractual documents for a period of 5 years from the date of their conclusion.
  5. We are ready at any time at the request of any affected person to provide information related to the processing of their personal data in a way that the affected person either explicitly states or in the case of e-mail communication, by sending an e-mail to the address given by the person concerned in the relevant application. Please send requests for the provision of the above information to the address of the company's headquarters listed in the header, or by e-mail to info@desire.sk.
  6. The affected person has the right to withdraw or limit their consent to the processing of personal data at any time. In that case, if there are no legal reasons preventing it, or it is not necessary to process or store them in connection with the performance of the contract, these personal data are disposed of no later than 2 months from the date of assessment of the request of the Affected Person. The person concerned is immediately informed of this, as well as of the reasons for which it is not possible to comply with his request in the required manner.
  7. The client also has the right to portability of personal data in accordance with a request sent to the address info@desire.sk, except in cases where personal data are not processed by automated means or are prevented by legal reasons. Our clients are immediately informed about the assessment of the application for the transfer of the PD.
  8. Our communication with clients takes place primarily by e-mail. We formulate our statements clearly and comprehensibly, to prevent purposeful interpretation from any side.
  9. We inform our clients of the required information about the processing of PD free of charge. Only in the case of a written statement on a resubmitted manifestly unfounded or unreasonable request, we can demand a fee in the amount of our authorized costs for processing it (making photocopies, certified photocopies, postage, etc.)
  10. Incidents - in the event of a violation of the protection of the Personal Data Protection Act, we proceed in accordance with the law, i.e. within 72 hours at the latest, we inform the Office for the Protection of Personal Data of the Slovak Republic, including the client whose data may have been violated in this way, and such a violation represents a high risk for the rights of our client.
  11. The client has the right to file a complaint with the supervisory authority if he believes that your rights regarding personal data have been violated. The supervisory authority is the Personal Data Protection Office of the Slovak Republic, Hraničná 12, 820 07 Bratislava 27.
  12. The operator and intermediaries are obliged to familiarize themselves with and respect these Internal principles, rights and obligations of the protection of personal data, in particular they are obliged to ensure their activities in such a way that there are no cases of violation of the protection of personal data, to constantly check their activities to see if there has been an increase in the risk for the protection of personal data and also they are obliged to inform us without delay about cases of violation of the protection of PD on their side.

Valid from 25 May 2018.